FAQs

• Using My Delta Dental Benefits
  • Do I have coverage outside of Iowa?
  • What kind of plan do I have and what are my benefits?
  • How do I check to see if I have met my deductible and/or what is remaining on my annual maximum?
  • How can I find a participating dentist in my area?
  • What are the benefits of visiting a Delta Dental network dentist?
  • Can I visit a non-participating dentist?
  • What is my subscriber ID number?
  • How can I get a replacement ID card?
  • I'm covered under more than one dental plan. How does my coverage work?
  • What should I do if I have a dental emergency?
• Dental Insurance Basics
  • What is an annual maximum for dental insurance?
  • What is a benefit period?
  • What is coinsurance?
  • What is coordination of benefits or COB?
  • What is a deductible?
  • What is an explanation of benefits or EOB?
  • What are limitations or exclusions?
  • What is a pre-treatment estimate or predetermination of benefits?
• Buying Delta Dental for Me or My Family
  • Who is eligible to purchase Delta Dental of Iowa individual dental plans?
  • Can I purchase a Delta Dental policy to cover only my child(ren)?
  • Can I get Delta Dental of Iowa coverage through Iowa's Health Insurance Marketplace?
  • Are the rates for Delta Dental of Iowa coverage the same wherever I buy?
  • How do I enroll directly with Delta Dental?
  • When will my dental policy be effective?
  • How long are rates guaranteed?
• Individual Plan Benefits and Options
  • Are there any dental services that are not covered?
  • Is treatment for a missing tooth immediately covered?
  • What is the difference between Delta Dental's three plan options?
• Changing My Individual Delta Dental Policy
  • What if I permanently move out of Iowa?
  • How can I cancel my policy?
• Delta Dental Member Connection Account
  • I get an error when I try to register for a Delta Dental Member Connection account online.
  • I get an error when I try to log into my Delta Dental Member Connection account.
  • What is my member ID?
  • I've locked myself out of my Delta Dental account. What can I do to get back in?
  • I have forgotten my Delta Dental Member Connection username and/or password.
  • How do I change my username?
  • I haven't received my Delta Dental ID cards for my spouse or children.
  • Do I need to set up a Delta Dental Member Connection account to search for a dentist?